Returns Policy

Cut-to-order fabric

Fabric is cut fresh to your requested length and supplied as one continuous piece wherever possible. Because cut fabric is made to your measurements, we cannot accept returns or offer refunds for change of mind once the fabric has been cut.

When a refund or replacement is available

We will put things right if:

• Your fabric arrives damaged or defective
• You receive the wrong fabric, colour, or length
• Items are missing from your order

How to request a return or refund

Email shop.veratex@outlook.com within 7 days of receiving your order. Include your order number, a short description of the issue, and clear photos where relevant. We aim to reply within 1–2 working days.

If we need the item returned before a refund or replacement is processed, we will confirm the return instructions by email.

Refund timeframes and costs

• Refunds are issued to the original payment method.
• Approved refunds are processed within 5–7 working days.
• Original shipping costs are non-refundable unless the error was ours.
• If the return is due to our error, we will confirm any return postage arrangements by email.

Contact information

For delivery details, see our shipping information.