Returns & Refunds

Returns & Refunds

We don’t accept returns on fabrics unless they are damaged or incorrect, because everything is cut to order.

If something’s wrong:

If your order arrives damaged or you received the wrong fabric, just email us within 48 hours at shop.veratex@outlook.com with photos — we’ll sort it out with a refund or replacement.

Cancel your order?

If we haven’t cut or shipped your fabric yet, we’ll cancel it for you. Just email us as soon as possible.