Legal
Privacy Policy
Last updated: 19 June 2026
This Privacy Policy explains how Veratex Fabrics ("we", "us"), based at 6 Oxendon Walk, Leicester, LE2 0SQ, United Kingdom, collects and uses your personal information. For any privacy questions, contact shop.veratex@outlook.com.
What we collect
Your name, delivery and billing address, email address, phone number, and order details. We do not see or store your full card details — payments are handled securely by our payment provider.
Why we use it
To process and deliver your orders, respond to enquiries, handle returns, and (only if you opt in) send you marketing emails. Our lawful bases are performing our contract with you and, for marketing, your consent.
Who we share it with
Our e-commerce platform (Shopify), our payment processor, and delivery couriers (e.g. Royal Mail), only as needed to fulfil your order. We do not sell your data.
Cookies
Our site uses cookies to make it work and to understand site usage. You can control cookies in your browser settings.
How long we keep it
We keep order records as long as needed for the order and to meet legal and tax obligations, then delete them.
Your rights
You can ask to access, correct, or delete your data, or to stop marketing emails, by emailing shop.veratex@outlook.com. If you're unhappy with how we handle your data, you can complain to the UK Information Commissioner's Office at ico.org.uk.
Children
This website and our products are intended for adults and are not directed at children under 18. We do not knowingly collect data from children.
Changes
We may update this policy from time to time. The latest version always applies and is shown by the "last updated" date at the top of this page.